RaveSeek Terms and Conditions

Last Updated: August 9, 2026 Effective Date: August 9, 2026

PLEASE READ CAREFULLY. These Terms contain a binding arbitration provision and a class action waiver in Section 28. These provisions affect how disputes between you and us are resolved. You may opt out of arbitration within thirty (30) days as described in Section 28.7.

Agreement to Terms

These Terms and Conditions (the "Terms") are a legally binding agreement between RAVE SEEK LLC, a Virginia limited liability company doing business as RaveSeek ("RaveSeek," "we," "us," or "our"), and you, whether personally or on behalf of an entity ("you," "your," or, where you have purchased Services, "Client").

These Terms govern:

1. your access to and use of https://raveseek.com and any related pages, funnels, landing pages, forms, portals, and subdomains we operate (collectively, the "Site");
2. your receipt of email, telephone, and text message communications from us; and
3. your purchase and use of our reputation and review generation services, website design and development services, and any related products, software access, or deliverables (collectively, the "Services").

By accessing the Site, submitting a form, communicating with us, purchasing Services, or clicking to accept these Terms, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not access the Site or use the Services.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" and "Client" refer to that entity.

PART I: TERMS APPLICABLE TO ALL USERS

1. Definitions

"Client Data" means any data, records, contact information, customer lists, transaction records, media, text, or other materials that Client or its authorized users upload to, submit through, or make available to RaveSeek in connection with the Services, including End Customer personal information.

"Deliverables" means the specific work product we agree to produce for Client under an Order, including websites, landing pages, funnels, workflow configurations, message templates, graphics, and written copy.

"End Customer" means an individual who is a customer, patient, client, or prospective customer of Client, and whose contact information Client provides to, or collects through, the Services.

"Order" means the proposal, quote, statement of work, service agreement, online checkout page, or subscription signup form that identifies the specific Services purchased, the fees, and the term. Each Order incorporates these Terms by reference.

"Platform" means the third-party software platform on which we build, host, and operate certain Services, currently HighLevel, Inc. (operating as GoHighLevel), together with any successor or additional platform we designate.

"Review Platform" means Google Business Profile, Google Maps, and any other third-party consumer review service on which the Services operate.

"Review Program" means the review request, review monitoring, and review response Services described in Section 12 and Appendix A.

2. Eligibility

You must be at least eighteen (18) years old and capable of forming a binding contract to use the Site or purchase Services. The Services are offered for business and commercial purposes only. They are not directed to consumers for personal, family, or household use, and they are not directed to children. We do not knowingly collect personal information from anyone under thirteen (13) years of age.

You represent that you are not located in a country subject to a U.S. government embargo, and that you are not listed on any U.S. government list of prohibited or restricted parties.

3. Changes to These Terms and to the Services

We may modify these Terms at any time. We will update the "Last Updated" date at the top of this page. For changes that materially and adversely affect an active Client's rights, we will provide at least thirty (30) days' advance notice by email to the address on file, and the change will take effect at the start of the next billing period following that notice.

Your continued use of the Site or the Services after the effective date of a change constitutes acceptance of the revised Terms. If you do not agree to a change, your remedy is to stop using the Site and to cancel your Services in accordance with Section 18.

We may add, modify, suspend, or discontinue any feature of the Services. Where a discontinued feature is material to an active Order, we will provide a substantially equivalent replacement or a prorated credit for the affected portion of the prepaid term.

4. Use of the Site

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Site for your own internal business evaluation purposes.

You agree not to:

• access the Site by any automated means, including scraping, crawling, data mining, or use of bots, other than by standard search engine indexing;
• reverse engineer, decompile, or attempt to derive the source code or underlying structure of the Site or Services;
• circumvent, disable, or interfere with any security or access-control feature;
• introduce malware, viruses, or any code intended to disrupt or damage the Site;
• impose an unreasonable load on our infrastructure;
• use the Site to transmit unlawful, defamatory, harassing, infringing, or fraudulent content;
• submit false, misleading, or another person's contact information through any form on the Site;
• use the Site or Services to compete with us, to build a competing product, or to benchmark for a competitor;
• resell, sublicense, or provide access to the Services to any third party except as expressly permitted in an Order; or
• use the Site or Services in violation of any applicable law, regulation, or third-party platform policy.

We may investigate suspected violations and may suspend or terminate access without notice.

5. Communications and Consent

This Section is our SMS and messaging disclosure. It is written to be read on its own by a person deciding whether to give us their phone number, and it is the page carriers and The Campaign Registry will verify when we register messaging campaigns. It also governs calls and emails.

5.1 Consent to be contacted

When you submit a form on the Site, provide your telephone number, book a call, or otherwise request information from us, you consent to receive communications from RaveSeek at the email address and telephone number you provide. These communications may include:

• responses to your inquiry and appointment scheduling;
• onboarding, billing, service, and support messages;
• customer feedback and review invitations relating to your own experience with RaveSeek; and
• if you separately opt in, marketing and promotional messages.

Communications may be sent by email, telephone call, and text message (SMS/MMS), and may be delivered using automated technology, including an automatic telephone dialing system, prerecorded or artificial voice, and AI-assisted messaging tools.

Consent applies to RaveSeek only. We do not obtain consent on your behalf for any other company, and we do not send unsolicited or cold text messages. We do not text numbers obtained from purchased, rented, scraped, or third-party lists.

5.2 Messaging programs

We operate the following text messaging programs:

5.3 Consent is not a condition of purchase

Consent to receive marketing calls or text messages is not a condition of purchasing any product or service from us. You may purchase Services without agreeing to receive marketing communications. You represent that you are the subscriber of, or the customary user with authority over, the number you provide, and that you are at least eighteen (18) years old.

5.4 Message frequency and cost

Message frequency varies based on your interaction with us. Inquiry, appointment, and customer care messages are sent as needed in response to your activity. If you opt in to marketing, message frequency will vary depending on current campaigns and promotions. We may adjust frequency at any time.

Message and data rates may apply. We do not charge for the messages themselves. Your mobile carrier's standard rates apply, and charges appear on your wireless bill or are deducted from your prepaid balance. Contact your carrier with questions about your plan.

5.5 How to get help

Reply HELP to any message from us, or contact us at [email protected] or (757) 814-2417.

5.6 Revoking consent

Reply STOP to any message to cancel. After you send STOP, we will send one confirmation message and will send no further messages in that program.

You may also revoke consent by any other reasonable method, including replying QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE, replying in plain language that a reasonable person would understand as a request to stop, using the unsubscribe link in any marketing email, or contacting us at [email protected] or (757) 814-2417. We do not designate any exclusive means of revoking consent. We honor revocation requests promptly and in all cases within ten (10) business days of receipt, and we apply the suppression across our messaging systems.

To rejoin after opting out, submit a new opt-in through our website or reply START.

Revoking marketing consent does not stop transactional and service messages relating to an active account, such as billing notices and support replies. To stop those, you must terminate your Services under Section 18.

5.7 Carriers and delivery

Text messaging is available on most major U.S. carriers. Not all mobile devices or handsets support all features, and messages may not be deliverable in all areas. Carriers are not liable for delayed or undelivered messages. We are not liable for delays, failures, or errors in transmission, or for any act or omission of a wireless carrier or messaging service provider. We may change the telephone number from which we send messages, and we will identify ourselves when we do.

5.8 Messaging hours and content

We send automated messages between 8:00 a.m. and 9:00 p.m. in your local time zone, and we observe any stricter hours required by your state's law. We do not send messages containing content prohibited by carrier policy, including content relating to sex, hate, alcohol, firearms, tobacco, cannabis, controlled substances, high-risk financial products, or unlawful activity.

5.9 Your conduct

Do not send us content that is unlawful, harassing, defamatory, obscene, infringing, or that contains malware. Do not impersonate another person or provide a number you are not authorized to use.

5.10 Privacy of messaging data

We collect your mobile number, the content and metadata of messages you exchange with us, and the record of your consent, including the disclosure language shown, the timestamp, and the source of the opt-in. We do not sell your personal information. Your mobile opt-in information and your consent to receive text messages are never sold, rented, or shared with any third party for that third party's own marketing purposes. We share this information only with service providers who transmit messages on our behalf, under written confidentiality and data protection terms, and as required by law. Our full privacy practices are described in our Privacy Policy at https://raveseek.com/privacy-policy.

5.11 Email

We comply with the CAN-SPAM Act. Every commercial email we send identifies the sender, includes a valid physical postal address, and includes a functioning unsubscribe mechanism honored within ten (10) business days.

5.12 Disputes

The dispute resolution, arbitration, class action waiver, jury trial waiver, and governing law provisions in Sections 28 and 29 apply to any dispute arising out of this Section 5 or your receipt of messages from us, including the right to opt out of arbitration within thirty (30) days.

5.13 Verbatim opt-in language

The exact disclosure language we display at the point of collection, and the language Clients running their own review request campaigns must use on their own domains, are set out in Appendix C.

6. Intellectual Property in Site Content

The Site and its contents, including text, graphics, logos, page layouts, funnel structures, workflow designs, message templates, training materials, videos, and software, are owned by RaveSeek or its licensors and are protected by United States and international copyright, trademark, trade dress, and other intellectual property laws.

Except for the limited license in Section 4, no right, title, or interest in the Site or its contents is transferred to you. You may not copy, reproduce, republish, upload, post, transmit, distribute, sell, license, create derivative works from, or otherwise exploit any portion of the Site without our prior written consent.

"RaveSeek," our logo, and our other marks are our trademarks. You may not use them without our prior written consent, except that an active Client may state factually that RaveSeek provides services to it.

7. Submissions and Feedback

If you send us suggestions, ideas, feedback, testimonials, reviews, or other materials relating to the Site or Services ("Submissions"), you grant us a worldwide, perpetual, irrevocable, royalty-free, fully paid, sublicensable, and transferable license to use, reproduce, modify, publish, distribute, and display those Submissions in any media for any purpose, including marketing.

You represent that you own or control all rights in your Submissions, that they are accurate, and that they do not infringe or violate the rights of any third party.

We may use Client's name, logo, and non-confidential project results in our portfolio, case studies, website, and marketing materials unless Client notifies us in writing at [email protected] that it declines. Client may withdraw this permission prospectively at any time by written notice, and we will remove the material from our controlled channels within thirty (30) days.

If we publish a testimonial or endorsement from a Client, we will present it truthfully, will disclose any material connection between us and the endorser, and will not present an atypical result as though it were typical.

8. Third-Party Platforms, Links, and Trademarks

8.1 No affiliation

RaveSeek is an independent business. We are not affiliated with, endorsed by, sponsored by, or in any way officially connected with Google LLC, Alphabet Inc., Meta Platforms, Inc., HighLevel, Inc., or any other third-party platform referenced on the Site. GOOGLE, GOOGLE BUSINESS PROFILE, and GOOGLE MAPS are trademarks of Google LLC. FACEBOOK, INSTAGRAM, and META are trademarks of Meta Platforms, Inc. All third-party names and marks are the property of their respective owners and are used for identification purposes only.

8.2 Third-party dependencies

The Services depend on third-party platforms, APIs, telecommunications carriers, and services that we do not control. Those third parties may change their policies, pricing, functionality, availability, or terms at any time, with or without notice, and may suspend, restrict, filter, or remove content or accounts at their sole discretion. We are not responsible for those actions. See Sections 12.6, 13, 15, 22, and 23.

8.3 Links

The Site may contain links to third-party websites. We do not control and are not responsible for the content, privacy practices, or accuracy of linked sites. Links do not imply endorsement.

9. No Guarantee of Results; No Professional Advice

9.1 Results disclaimer

We do not guarantee any specific result. Any figures, examples, case studies, testimonials, screenshots, or statements on the Site or in our sales materials regarding review counts, review velocity, star ratings, search rankings, map pack placement, website traffic, lead volume, conversion rates, revenue, or return on investment are illustrative only. They are not a promise, projection, or guarantee of the results you will achieve.

Results depend on many factors outside our control, including your market, competitive landscape, service quality, customer volume, pricing, responsiveness, the accuracy and completeness of the data you provide, and the independent algorithmic and policy decisions of Google and other third-party platforms. Examples shown typically reflect the outcomes of established businesses with an existing customer base, and a business at an earlier stage should not expect equivalent results.

9.2 No professional advice

Nothing on the Site or in the Services constitutes legal, tax, accounting, regulatory, or compliance advice. We provide marketing and technology services. We design our Review Program and messaging workflows to align with the requirements described in Sections 12 and 13, but compliance with the Federal Trade Commission Act, the FTC Rule on the Use of Consumer Reviews and Testimonials (16 C.F.R. Part 465), the Telephone Consumer Protection Act, CAN-SPAM, state consumer protection and privacy statutes, and platform policies is ultimately your responsibility as the advertiser and merchant. You should consult your own qualified counsel regarding your obligations.

PART II: CLIENT SERVICE TERMS

Part II applies to Clients who have purchased Services under an Order.

10. Services and Scope of Work

10.1 What we provide

Depending on the Order, Services may include:

• Review Generation and Reputation Services: configuration and operation of automated review request workflows delivered by SMS and email, review monitoring and alerting, review response drafting and publication, review display widgets, and Google Business Profile optimization support.
• Website Design and Development Services: design, build, configuration, and launch of websites, landing pages, and funnels, together with associated forms, tracking, and integrations.
• Platform Access: provisioning and administration of a Platform sub-account through which the above are delivered.
• Support and Optimization: onboarding, training, technical support, and ongoing adjustments as specified in the Order.

10.2 Order of precedence

If there is a conflict between documents, the order of precedence is: (1) a signed written amendment expressly referencing these Terms; (2) the Order; (3) these Terms; (4) any other document we provide. An Order may not vary Section 12 (Review Generation Compliance) or Section 13 (Messaging Compliance) except to make them more restrictive.

10.3 Scope changes

The Order defines the scope. Work outside the stated scope, including additional pages, additional locations, additional review platforms, custom integrations, additional revision rounds, redesigns after written approval, or rush turnaround, requires a written change order and additional fees. We will not begin out-of-scope work until the change order is approved in writing.

10.4 Subcontractors

We may use subcontractors, freelancers, and vendors to perform portions of the Services. We remain responsible for their performance under these Terms, and we will bind them to confidentiality and data protection obligations no less protective than those in Sections 20 and 21.

10.5 Service levels

Support is available by email at [email protected]. We target an initial response within one (1) business day. Response targets are goals and not contractual service level commitments, and they do not create a right to credits or refunds.

11. Onboarding and Client Responsibilities

Timely performance depends on Client. Client agrees to:

(a) Provide access. Grant and maintain manager or owner access to Client's Google Business Profile, domain registrar, DNS, hosting, analytics, payment processor, and any customer relationship management or point of sale system required for integration. Client is responsible for maintaining ownership of these accounts. We recommend, and Client is solely responsible for, retaining ultimate ownership credentials.

(b) Provide materials. Supply content, copy, images, logos, brand assets, service descriptions, pricing, hours, licensing information, and any other materials needed, in the formats we reasonably request.

(c) Provide accurate customer data. Supply End Customer contact data that is accurate and that Client has collected lawfully and has the right to provide to us, as further described in Sections 12.4 and 13.

(d) Designate an approver. Identify one individual with authority to approve designs, copy, message templates, and launches. We are entitled to rely on that person's approvals.

(e) Respond promptly. Provide feedback, approvals, and requested information within five (5) business days of request.

(f) Maintain compliance. Comply with all applicable laws and with all Review Platform, Platform, carrier, and payment processor policies.

(g) Pay on time. Pay all fees when due under Section 16.

Client delay. If Client fails to provide required materials, access, approvals, or responses for a continuous period of fifteen (15) business days, we may place the project on hold. Timelines shift accordingly, and recurring fees continue to accrue during the hold. If a hold exceeds sixty (60) days, we may treat the Order as cancelled by Client under Section 18.3, and fees paid for work performed are non-refundable.

12. Review Generation Compliance (Important)

This Section is a material term. It reflects binding federal law and Review Platform policy. Client's agreement to it is a condition of our providing the Review Program.

12.1 Regulatory framework

Client acknowledges the following:

(a) FTC Rule. The Federal Trade Commission's Rule on the Use of Consumer Reviews and Testimonials, 16 C.F.R. Part 465, took effect on October 21, 2024 and has the full force of federal law. Among other things, it prohibits creating, purchasing, selling, or disseminating fake or false consumer reviews and testimonials; providing compensation or other incentives conditioned on the review expressing a particular sentiment; certain insider reviews and testimonials that fail to disclose a material connection; company-controlled review websites presented as independent; and using unfounded or groundless legal threats, physical threats, intimidation, or certain false public accusations to suppress a negative review. Knowing violations are subject to civil penalties, currently up to $53,088 per violation as adjusted for inflation, and a single campaign can generate multiple violations.

(b) FTC Act and Endorsement Guides. Conduct that is not expressly prohibited by 16 C.F.R. Part 465 may still be deceptive or unfair under Section 5 of the FTC Act and inconsistent with the FTC's Endorsement Guides at 16 C.F.R. Part 255. This includes soliciting reviews only from customers a business believes are satisfied.

(c) Google policy. Google's Maps user-generated content policy, including its Prohibited and Restricted Content and Rating Manipulation provisions, independently prohibits review gating, incentivized reviews, fake or conflict-of-interest reviews, on-premises solicitation and shared review devices, staff review quotas, and requests that direct a reviewer to include specific content such as a named employee. Google updated and expanded these provisions in April 2026 and enforces them through automated detection, review removal, public warning banners, and profile suspension.

(d) Allocation of responsibility. Client is the advertiser, merchant, and owner of the Google Business Profile and any other Review Platform listing. Client bears primary legal responsibility for its review practices. The FTC Rule also reaches service providers and agencies directly. We therefore operate the Review Program on a strictly compliant basis and require Client to do the same across every channel Client controls, including channels we do not manage.

12.2 How the Review Program operates

Unless an Order expressly states otherwise, we configure and operate the Review Program as follows:

• Uniform solicitation. Review requests are sent to all eligible End Customers in the applicable customer segment on the same terms, using the same message, without regard to anticipated or expressed sentiment.
• No sentiment filter. We do not deploy any survey, star selector, thumbs up or down, satisfaction question, or other mechanism that determines whether an End Customer receives a public review link.
• Neutral request language. Request messages invite an honest review. They do not ask for a positive review, a specific star rating, specific wording, keywords, or the name of a staff member, and they do not offer anything of value.
• Off-premises, own-device. Requests are delivered after the interaction has concluded, to the End Customer's own device, so the End Customer decides freely and independently.
• Natural cadence. Sending is paced to avoid artificial volume spikes that Review Platforms treat as manipulation signals.
• Private feedback is separate and unconditional. If the Order includes a private feedback channel, it is offered to every End Customer alongside the public review invitation, not instead of it, and never as a substitute conditioned on sentiment.
• Audit trail. We maintain a record of each request sent, including recipient, timestamp, channel, and template version, and we make that record available to Client on request.

12.3 Practices we will not perform

We will not, under any circumstance, and regardless of instruction, payment, or Order language:

1. write, generate, buy, sell, broker, or post a review purporting to come from an End Customer;
2. post or arrange reviews from anyone who has not had a genuine experience with Client's business;
3. filter, screen, gate, or route review requests based on anticipated or expressed sentiment;
4. offer, deliver, or facilitate money, discounts, gift cards, credits, loyalty points, entries into a drawing, free products, refunds, or any other consideration in exchange for a review, or in exchange for revising or removing a review;
5. condition any incentive on a review expressing a particular sentiment or star rating;
6. arrange, coordinate, or configure reviews from Client's owners, officers, employees, contractors, agents, family members, or other persons with an undisclosed material connection to Client;
7. configure or advise on review kiosks, shared tablets, in-store review stations, or on-premises solicitation;
8. set, track, or gamify staff review quotas, leaderboards, or per-employee review targets;
9. instruct or template an End Customer to mention a specific employee, product, keyword, or phrase;
10. suppress, hide, delay, reorder, or selectively display negative reviews in any review widget or display in a way that misrepresents the overall body of reviews;
11. use or draft unfounded legal threats, intimidation, or false accusations to induce removal of a negative review, or draft or administer any clause purporting to restrict an End Customer's ability to review Client, which would also violate the Consumer Review Fairness Act, 15 U.S.C. § 45b;
12. operate a review site or widget that presents itself as independent while being controlled by Client; or
13. use IP rotation, device farms, account networks, VPN masking, or any other technique intended to evade Review Platform detection.

12.4 Client warranties and covenants

Client represents, warrants, and covenants that, for as long as the Review Program is active and with respect to every channel Client controls:

(a) Lawful contact data. All End Customer contact data Client provides was collected directly by Client from the End Customer in the ordinary course of Client's business, is accurate, and carries the consent required by Section 13. Client has not purchased, rented, scraped, harvested, or otherwise acquired the data from a third-party list source.

(b) Genuine customers only. Every contact Client submits for review solicitation is a real person who received a genuine product or service from Client. Client will not submit employees, owners, relatives, friends, contractors, business partners, or fabricated contacts.

(c) Complete and unfiltered lists. Client will submit its complete eligible customer list for the applicable period. Client will not withhold, remove, or delay contacts on the basis of anticipated or expressed dissatisfaction, complaint history, or service outcome. Client may exclude a contact only for a sentiment-neutral, documented reason, such as an invalid number, a prior opt-out, a legal hold, or a pending litigation or safety matter, and will identify the reason on request.

(d) No parallel gating. Client will not operate, and will not engage any other vendor to operate, a separate survey, gate, filter, or funnel that determines who receives a public review link.

(e) No incentives. Client will not offer or provide anything of value in exchange for a review, for a particular rating, or for the revision or removal of a review, whether or not disclosed.

(f) No quotas or scripting. Client will not set staff review quotas or leaderboards, will not instruct staff to solicit reviews containing specific content or naming a staff member, and will not solicit reviews on its premises or on a Client-owned device.

(g) No insider reviews. Client will not post, procure, or encourage reviews from persons with an undisclosed material connection to Client.

(h) Accurate business information. All business information Client provides for its Review Platform listings and website is truthful and not misleading, including licensing, credentials, certifications, affiliations, service areas, and pricing.

(i) Profile eligibility. Client's Google Business Profile is legitimately owned by Client, represents a real business at a real location or service area, and is not currently suspended or under enforcement action, except as disclosed to us in writing before the Order.

(j) Immediate notice. Client will notify us within two (2) business days of receiving any FTC access letter, civil investigative demand, state attorney general inquiry, platform enforcement notice, review removal event, warning banner, or profile suspension.

12.5 Our right to refuse, correct, suspend, and terminate

If Client requests, instructs, or engages in any practice described in Section 12.3, or breaches any covenant in Section 12.4, we may, in our sole discretion and without liability:

• refuse the request and explain the compliant alternative;
• pause the Review Program until the issue is corrected;
• require written certification of correction as a condition of resuming;
• suspend the Services under Section 18.5; or
• terminate the Order immediately for cause under Section 18.4.

Fees paid for a period in which Services are suspended or terminated under this Section are non-refundable. Client remains liable for fees accrued through the effective date of termination. This is in addition to, and not in place of, our indemnification rights under Section 24.

We are not obligated to detect or police Client's conduct on channels we do not manage, and our failure to detect a violation is not a waiver of this Section.

12.6 No guarantee regarding reviews or platforms

Client acknowledges and agrees:

• We do not guarantee any number of reviews, any review response rate, any star rating, any change in rating, or any search ranking, map pack position, or visibility outcome.
• Review Platforms independently decide whether to publish, retain, filter, or remove any review. Reviews may be removed retroactively, in bulk, by automated systems, and without notice or explanation, including reviews that are genuine.
• Review Platforms may apply warning banners, restrict features, or suspend a profile, including for conduct predating our engagement or occurring outside the Services.
• We have no ability to compel a Review Platform to publish, restore, or remove any review, and we have no ability to appeal on Client's behalf except as an authorized agent submitting Client's own request through the platform's standard process.
• We are not liable for any review removal, ranking change, warning banner, feature restriction, profile suspension, or profile termination.

12.7 Review responses

If the Order includes review response Services:

• We may use AI-assisted drafting. Client may elect in writing to require Client approval before publication of any response, and we recommend approval workflow for any response to a negative or factually contested review.
• Responses will be truthful, will not disclose confidential End Customer information such as health, financial, or transaction details beyond what the reviewer disclosed, and will not contain threats, harassment, or unfounded legal claims.
• Responses will not offer anything of value in exchange for revising or removing a review.
• Client is responsible for the factual accuracy of any information Client supplies for use in a response. Client is the publisher of record for responses posted under Client's profile.
• Where a review concerns a regulated matter such as healthcare, Client is solely responsible for ensuring responses comply with applicable confidentiality laws, including HIPAA. We do not provide HIPAA-covered services and will not execute a business associate agreement unless separately agreed in writing.

12.8 Recordkeeping

We retain Review Program records, including consent records, send logs, template versions, and suppression lists, for the term of the Order plus 3 years, and we will provide copies to Client on reasonable request. Client is responsible for retaining its own records sufficient to demonstrate compliance, including proof of consent for contacts Client supplies.

13. Messaging Compliance and A2P 10DLC Registration

13.1 Roles

For messages sent to End Customers through the Services, Client is the sender and the party legally responsible for consent and content. We provide the platform configuration, workflow design, template drafting, and operational support. Client is the "seller" and "telemarketer" as those terms are used under applicable telemarketing law with respect to Client's own campaigns.

13.2 Consent standard

Client represents and warrants that, before any message is sent to an End Customer through the Services, Client holds and can document:

• Prior express written consent for any marketing or promotional call or text delivered using an automatic telephone dialing system or an artificial or prerecorded voice, meaning a signed written agreement, including electronic signature, that clearly and conspicuously discloses that the End Customer will receive such messages from Client, identifies Client by name, states that consent is not a condition of purchase, and includes the telephone number to which consent applies; and
• Prior express consent for informational and transactional messages, meaning the End Customer knowingly provided the number in connection with the underlying transaction.

Client will maintain the consent record for each contact for as long as Client sends messages to that contact, and for a reasonable period thereafter sufficient to defend against a claim, including the disclosure language displayed, the timestamp, the source or form URL, and the IP address or other capture evidence, and will produce it to us within five (5) business days of request.

Client acknowledges that the FCC's "one-to-one consent" and "logically and topically associated" requirements adopted in 2023 were vacated by the U.S. Court of Appeals for the Eleventh Circuit in Insurance Marketing Coalition Ltd. v. FCC on January 24, 2025 and subsequently repealed, and that the pre-2023 prior express written consent standard governs at the federal level. Client further acknowledges that the vacatur does not reduce evidentiary expectations in litigation, that carriers and platforms impose their own stricter consent requirements, and that state telemarketing statutes apply independently. Client will therefore capture consent naming Client specifically, and will not rely on shared, purchased, resold, or multi-seller consent.

13.3 Prohibited sources

Client will not upload, and we will not send to, any contact list that is purchased, rented, scraped, harvested, appended, co-registered, or otherwise obtained without direct consent given to Client. We may require Client to certify the provenance of any list before it is imported.

13.4 Opt-out and suppression

• All messaging programs will honor STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, and UNSUBSCRIBE, and will process free-text revocations that a reasonable person would understand as a request to stop.
• Revocation may be made by any reasonable method, and no exclusive method may be designated. Revocations are honored promptly and in all events within ten (10) business days.
• Opt-outs are applied on a suppression basis across Client's campaigns within the Services. Client is responsible for synchronizing suppressions with any other messaging system, vendor, or platform Client uses.
• Client will not re-import, re-subscribe, or message any contact who has opted out unless that contact provides new, documented consent.

13.5 Content and timing

Messages sent through the Services will:

• identify Client as the sender in the initial message of any conversation;
• include opt-out instructions at the required frequency;
• be sent only between 8:00 a.m. and 9:00 p.m. in the recipient's local time zone, and will comply with any stricter state calling hour restrictions;
• exclude SHAFT content (sex, hate, alcohol, firearms, tobacco), cannabis, controlled substances, high-risk financial offers, and any other category prohibited by carrier or platform policy; and
• match the use case, sample messages, and opt-in language declared in the Client's registered campaign.

13.6 State telemarketing laws

Client acknowledges that state telemarketing and mini-TCPA statutes, including but not limited to those in Florida, Oklahoma, Washington, Maryland, Texas, and Virginia, impose requirements that may exceed federal law, including restrictions on calling hours, message frequency, and consent language, and that several provide private rights of action. Client is responsible for determining and meeting its obligations in every state where its End Customers are located. Client is also responsible for scrubbing against the National Do Not Call Registry and applicable state registries where required, and for maintaining an internal do-not-call list.

13.7 A2P 10DLC registration

• All application-to-person messaging over ten-digit long codes in the United States must be registered with The Campaign Registry at the brand and campaign level. Unregistered traffic is blocked by carriers.
• Client must provide accurate registration information, including legal entity name, EIN, address, and website, and must maintain a live, publicly accessible privacy policy and messaging terms URL displaying the required opt-in disclosures. Carriers verify these URLs in real time.
• Client will not use, and we will not provide, another entity's registered brand or campaign, and will not engage in number rotation or "snowshoeing" to evade filtering.
• Registration fees, carrier surcharges, and per-message fees are pass-through costs billed under Section 16.4.
• Registration approval is granted by carriers and registry operators, not by us. We do not guarantee registration approval, approval timelines, message deliverability, delivery rates, or freedom from carrier filtering. Carriers may filter, throttle, or block messages, including registered messages, without notice.

13.8 Email

Commercial email sent through the Services will comply with the CAN-SPAM Act, including accurate header and subject line information, sender identification, a valid physical postal address, and a functioning opt-out honored within ten (10) business days. Client is responsible for domain authentication records (SPF, DKIM, and DMARC) on domains Client controls, and for list hygiene. We do not guarantee inbox placement or deliverability.

13.9 Client indemnity for messaging

Without limiting Section 24, Client will defend, indemnify, and hold us harmless from any claim, demand, action, penalty, fine, or proceeding arising from or relating to the lawfulness of Client's contact data, Client's consent practices, Client's list sources, or content Client directs us to send, including claims under the Telephone Consumer Protection Act, state telemarketing statutes, and CAN-SPAM.

14. Website Design and Development

14.1 Process

Unless the Order provides otherwise, website projects proceed as follows: discovery and content collection, sitemap and structure approval, design and build, Client review, revisions, Client written approval, and launch.

14.2 Revisions

The Order specifies the number of included revision rounds. If not specified, two (2) rounds of consolidated revisions are included at the design stage and one (1) round at the pre-launch stage. A "round" is a single consolidated set of written feedback. Additional rounds, changes to previously approved work, and changes to direction after approval require a written change order with its own fee before we begin the work.

14.3 Client content and rights

Client supplies all copy, images, video, logos, testimonials, and other content, unless the Order includes content creation. Client represents and warrants that it owns or has licensed all rights necessary for us to use, reproduce, modify, and publish that content, and that the content does not infringe any copyright, trademark, right of publicity, or other right, and is not defamatory or unlawful. Client is solely responsible for the accuracy of claims, pricing, credentials, licensing information, and disclaimers appearing on its site.

Where we source stock media, it is licensed for use on the specific Deliverable only. Client is responsible for maintaining any license that requires renewal, and Client may not reuse that media in other properties without obtaining its own license.

14.4 Approval and launch

Client's written approval to launch, including approval by email or by the Platform's approval mechanism, constitutes acceptance of the Deliverable. Errors identified within fourteen (14) days after launch that are attributable to our work will be corrected at no charge. After that period, corrections are billable unless covered by an active maintenance plan.

If Client does not provide written approval or written revision requests within ten (10) business days of delivery for review, the Deliverable is deemed accepted.

14.5 Accessibility

Unless the Order expressly includes an accessibility engagement, we build to general good practice but do not warrant that a Deliverable conforms to the Web Content Accessibility Guidelines, the Americans with Disabilities Act, Section 508, or any other accessibility standard. Accessibility conformance depends substantially on content Client supplies and maintains. Client is responsible for its own legal obligations regarding accessibility, and we can quote a dedicated accessibility remediation engagement on request.

14.6 Ongoing maintenance

Launch does not include ongoing maintenance, security patching, content updates, plugin or integration updates, uptime monitoring, or backups unless the Order includes a maintenance plan. Without an active plan, we are not responsible for the continued function, security, or availability of a Deliverable after launch.

14.7 Domains, DNS, and third-party accounts

Client owns and is responsible for its domain registration, DNS, email hosting, payment processor, and analytics accounts, and for all fees charged by those providers. If we register or configure any account on Client's behalf, we do so as Client's agent and will transfer or hand over control on request. We will not hold a Client domain hostage for any reason. Client is responsible for keeping registrar and DNS credentials current and for renewing its domain.

14.8 Search performance

We may implement on-page technical and content practices intended to support search visibility. We do not guarantee rankings, indexation, traffic, impressions, or map pack placement. Search engines change their algorithms and policies unilaterally and without notice.

15. Platform Dependency, Hosting, and Portability

This Section describes an important limitation. Please read it.

15.1 Built on a third-party platform

Websites, funnels, forms, workflows, automations, and messaging delivered under the Services are built on and hosted by the Platform. They are not standalone software, and they are not portable to arbitrary hosting environments.

15.2 What this means at termination

Unless the Order states otherwise, on expiration or termination of the Order:

• Client's Platform sub-account is deprovisioned, and any website, funnel, form, workflow, or automation hosted in it will stop functioning and will cease to be publicly accessible;
• Client's domain remains Client's property and can be pointed elsewhere;
• Client's content, meaning copy, images, and brand assets Client supplied or that we created as Deliverables under Section 19, and Client's data, meaning contact records, conversation history, and review records, are exportable in the Platform's standard export formats; and
• design implementations, workflow configurations, funnel structures, and automation logic are not exportable in a form usable outside the Platform, because they exist only as Platform configuration.

15.3 Data export window and deletion

On request made before termination or within thirty (30) days after termination, we will provide Client's exportable data in the Platform's standard formats at no charge. After that thirty (30) day window, we will delete or archive Client's data, except for the Review Program compliance records described in Section 12.8, which we retain on the separate schedule stated there. Client is responsible for maintaining its own backups and for exporting anything it wishes to keep before the window closes.

15.4 Transfer of a sub-account

Where the Platform technically permits and Client's account is in good standing with all fees paid, we will reasonably cooperate with a request to transfer Client's sub-account to another agency account or to Client's own Platform account, subject to the Platform's rules and any transfer fee. We do not control and do not guarantee that the Platform will permit a transfer.

15.5 Upstream terms

Client's use of the Platform is also subject to the Platform provider's own terms of service and acceptable use policy. We are required to pass those obligations through, and Client agrees to comply with them. We are responsible to the Platform provider for Client's conduct, and a breach of the Platform's terms by Client is a breach of these Terms.

15.6 Availability

We do not guarantee uninterrupted availability. The Services depend on the Platform, telecommunications carriers, DNS providers, and other infrastructure we do not control. Scheduled maintenance, emergency maintenance, platform outages, carrier outages, and third-party failures may interrupt the Services. We are not liable for downtime, and downtime does not entitle Client to a refund or credit unless the Order includes an express service level credit.

16. Fees, Billing, and Automatic Renewal

16.1 Fees

Client will pay the fees stated in the Order. Fees may include a one-time setup or build fee, a recurring subscription fee, and usage-based charges. Unless stated otherwise, fees are quoted in U.S. dollars and are exclusive of taxes.

16.2 Automatic renewal and cancellation

AUTOMATIC RENEWAL NOTICE. Subscription Services renew automatically. Unless the Order states otherwise:

• Client's subscription begins on the date stated in the Order and continues for the stated initial term.
• At the end of the initial term and each renewal term, the subscription automatically renews for successive periods of the same length, and Client's payment method on file will be charged the then-current fee, until Client cancels.
• Client may cancel at any time, effective at the end of the then-current billing period, through the Platform or by contacting support at [email protected]. Cancellation is available through the same medium used to sign up and requires no phone call, retention conversation, or additional steps beyond those required to subscribe.
• We will send a confirmation of cancellation by email within two (2) business days.
• We will provide advance notice of any fee increase at least thirty (30) days before it takes effect, and Client may cancel before the increase applies.

By subscribing, Client provides express affirmative consent to the recurring charge described above, separate from Client's consent to these Terms generally.

16.3 Payment

Client authorizes us and our payment processor to charge the payment method on file for all fees when due. Setup and build fees are due in full at the time of the Order, before work begins. Recurring fees are billed in advance on the same day each period.

16.4 Pass-through and usage charges

Certain costs are variable and are billed at cost or at the rate stated in the Order, in addition to subscription fees. These may include SMS and MMS segments, telephone numbers and minutes, email sends, AI usage, A2P 10DLC brand and campaign registration and carrier surcharges, domain registration, premium integrations, and paid advertising spend. Where Client maintains a prepaid balance, Client authorizes automatic replenishment at the threshold and amount configured in Client's account. Client can view and change replenishment settings at any time.

16.5 Late payment

Invoices are due on receipt unless stated otherwise. If a payment fails or an invoice remains unpaid, we may suspend Services if the balance remains unpaid forty-eight (48) hours after the first failed payment attempt or missed due date. Client is responsible for reasonable costs of collection, including attorneys' fees. Failed payments may incur a processor fee.

16.6 Taxes

Fees exclude sales, use, VAT, GST, and similar taxes. Client is responsible for all such taxes other than taxes on our net income. If we are required to collect a tax, it will be added to the invoice.

16.7 Advertising spend

If the Order includes paid advertising management, media spend is separate from management fees, is paid directly by Client to the advertising platform where possible, and is not refundable by us. We do not control platform ad approval, ad account status, or cost per result.

17. Refunds, Disputes, and Chargebacks

17.1 Refund policy

All fees paid to RaveSeek are final and non-refundable. Our Services begin immediately on payment — we provision your Platform sub-account, begin build work, or begin sending review requests — and cannot be reversed once started. You may cancel at any time to stop all future billing under Section 16.2. Cancellation does not entitle you to a refund of fees already paid, including the current billing period, setup and build fees, or any unused portion of a prepaid term.

Unless the Order or applicable law provides otherwise: setup, build, and onboarding fees are non-refundable once work has commenced, because they compensate labor already performed. Recurring subscription fees are non-refundable for partial periods, and cancellation stops future billing rather than refunding the current period. Pass-through and usage charges already incurred are non-refundable.

Nothing in this Section limits any non-waivable right Client may have under applicable law.

17.2 Billing disputes

Client must notify us in writing at [email protected] of any disputed charge within sixty (60) days of the invoice or charge date, with reasonable detail. We will investigate in good faith and respond within fifteen (15) business days. Undisputed amounts remain due while a dispute is pending.

17.3 Chargebacks

Client agrees to contact us and follow Section 17.2 before initiating a chargeback or payment dispute with its card issuer or bank. Initiating a chargeback for a properly incurred charge without first following Section 17.2 is a material breach. We may suspend Services immediately, and Client remains liable for the disputed amount plus any chargeback fee assessed to us and reasonable costs of response.

18. Term, Cancellation, Suspension, and Termination

18.1 Term

The Order states the initial term. If none is stated, the Order is month-to-month.

18.2 Termination for convenience by us

We may terminate an Order for convenience on thirty (30) days' written notice. In that case we will refund any prepaid fees for Services not yet delivered for periods after the effective date of termination.

18.3 Cancellation by Client

Client may cancel as described in Section 16.2. Where the Order includes a minimum committed term, cancellation before the end of that term does not relieve Client of the obligation to pay the remaining committed fees, unless Client is terminating for our uncured material breach under Section 18.4.

18.4 Termination for cause

Either party may terminate an Order immediately on written notice if the other party materially breaches these Terms and fails to cure the breach within fifteen (15) days after written notice describing it. No cure period applies to a breach of Section 12 (Review Generation Compliance), Section 13 (Messaging Compliance), or Section 21 (Confidentiality), or to Client's insolvency, assignment for the benefit of creditors, or bankruptcy filing. We may also terminate immediately if continuing would in our reasonable judgment expose us to legal liability or platform enforcement.

18.5 Suspension

We may suspend all or part of the Services immediately, with notice where practicable, if: fees are past due; Client breaches Section 12 or Section 13; the Platform, a carrier, or a Review Platform requires it; Client's use presents a security risk; or we are required to do so by law. Suspension does not relieve Client of the obligation to pay fees accrued during the suspension where the suspension results from Client's act or omission.

18.6 Effect of termination

On termination: all outstanding fees become immediately due; licenses granted to Client under Section 19 survive only as stated there; Client's Platform sub-account is deprovisioned in accordance with Section 15.2; and Sections 6, 7, 9, 12.6, 12.8, 13.9, 15.2, 15.3, 17, 19, 20, 21, 22, 23, 24, 25, and 27 through 31 survive.

We will, on request and at no charge, remove ourselves as a manager from Client's Google Business Profile, advertising accounts, and other Client-owned properties within ten (10) business days.

19. Intellectual Property and License to Deliverables

19.1 Client materials

Client retains all right, title, and interest in Client Data and in content, trademarks, and materials Client provides. Client grants us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, display, and transmit those materials solely to provide the Services during the term, and as permitted by Section 7 for portfolio purposes.

19.2 RaveSeek property

We retain all right, title, and interest in our pre-existing and independently developed materials, including our workflow architectures, automation logic, snapshots, templates, sequences, prompt libraries, frameworks, methodologies, code libraries, design systems, know-how, and any tools or improvements developed in the course of providing the Services (collectively, "RaveSeek IP"). Nothing in these Terms transfers ownership of RaveSeek IP to Client.

19.3 License to Deliverables

On full payment of all fees due under an Order, we grant Client a perpetual, worldwide, non-exclusive, non-transferable, non-sublicensable license to use, display, and reproduce the Deliverables produced specifically for Client under that Order, solely for Client's own business purposes. This license does not include the right to resell, license, or distribute the Deliverables as a product or service to third parties.

Where a Deliverable exists only as a configuration within the Platform, this license is exercisable only while Client maintains an active Platform sub-account. See Section 15.

19.4 Assignment on request

If Client requires ownership rather than a license in specific Deliverables, such as original written copy, original graphics, or custom code, we will assign those items in a signed written agreement, subject to any additional fee stated in the Order. Any such assignment excludes RaveSeek IP and third-party licensed components.

19.5 Nonpayment

If Client's account is past due, we may suspend Client's license to Deliverables until payment is made. We will restore the license promptly on payment.

20. Data Protection and Processing Terms

20.1 Roles

With respect to End Customer personal data processed through the Services, Client is the controller and business, and RaveSeek is the processor and service provider as those terms are used under the Virginia Consumer Data Protection Act, the California Consumer Privacy Act as amended, and other applicable state privacy statutes.

20.2 Processing instructions

We will process End Customer personal data only on Client's documented instructions, which consist of these Terms, the Order, and Client's configuration of the Services. The nature and purpose of processing is the delivery of review request, review response, messaging, website, and related marketing services. The types of data processed are contact identifiers, transaction and appointment metadata, message content and history, and review content. The categories of data subjects are Client's End Customers and prospects. The duration is the term of the Order plus the retention periods stated in Sections 12.8 and 15.3.

20.3 Our commitments

We will:

• maintain the confidentiality of End Customer personal data and require the same of personnel and subcontractors with access;
• implement and maintain reasonable administrative, technical, and physical safeguards appropriate to the nature of the data;
• not sell End Customer personal data, and not share it for cross-context behavioral advertising;
• not retain, use, or disclose End Customer personal data outside the direct business relationship with Client or for any purpose other than providing the Services, except as permitted by law;
• not combine End Customer personal data with data from other sources except as permitted for a service provider;
• assist Client, at Client's reasonable expense, in responding to verified consumer rights requests and in conducting data protection assessments;
• make available information reasonably necessary to demonstrate compliance with these obligations, and permit a reasonable assessment no more than once per twelve (12) months on thirty (30) days' notice, subject to confidentiality;
• notify Client without undue delay, and in any event within seventy-two (72) hours, after becoming aware of a security incident affecting Client Data; and
• on termination, delete or return End Customer personal data in accordance with Section 15.3, except where retention is required by law.

20.4 Subprocessors

We engage subprocessors, including the Platform provider, telecommunications and email delivery providers, payment processors, and analytics providers. We impose data protection obligations on subprocessors that are no less protective than those in this Section, and we remain responsible for their performance. A current list is available on request, and we will provide reasonable notice of a material change to allow Client to object.

20.5 Client obligations

Client is responsible for: providing all legally required notices to End Customers; obtaining and documenting all consents required under Sections 12 and 13 and under applicable privacy law; honoring consumer rights requests it receives; maintaining its own privacy policy; and determining whether any data it provides is subject to sector-specific regimes such as HIPAA, GLBA, or FERPA. Client will not upload protected health information, payment card data, government identification numbers, or other sensitive categories to the Services unless we have agreed in writing to receive them under an appropriate additional agreement.

20.6 Our own privacy practices

Our handling of personal data for which we are the controller, including data of Site visitors and Client's own personnel, is described in our Privacy Policy at https://raveseek.com/privacy-policy.

21. Confidentiality

Each party may receive non-public information of the other that is designated confidential or that a reasonable person would understand to be confidential, including business plans, pricing, customer lists, technical information, and the terms of an Order ("Confidential Information"). The receiving party will: use Confidential Information only to perform under these Terms; protect it with at least reasonable care; and not disclose it except to personnel and subcontractors with a need to know who are bound by comparable obligations.

Confidential Information does not include information that is or becomes public without breach, was known without restriction before disclosure, is independently developed, or is rightfully received from a third party without restriction. A party may disclose Confidential Information as required by law, provided it gives reasonable advance notice where legally permitted.

These obligations continue for three (3) years after termination, and indefinitely for trade secrets.

22. Representations, Warranties, and Disclaimers

22.1 Mutual

Each party represents that it has the authority to enter into these Terms and that doing so does not conflict with any other agreement.

22.2 Our warranty

We warrant that we will perform the Services in a professional and workmanlike manner consistent with generally accepted industry standards. Client's exclusive remedy for breach of this warranty, and our entire liability, is for us to re-perform the deficient Services, or, if we cannot reasonably do so, to refund the fees paid for the deficient Services. Client must notify us of a warranty claim within thirty (30) days of the performance at issue.

22.3 Client warranties

Client represents and warrants that: it has all rights necessary to provide the materials and data it provides; its business, licensing, and advertising claims are truthful and lawful; it will comply with Sections 12 and 13; and it will comply with all applicable laws and platform policies.

22.4 Disclaimer

EXCEPT AS EXPRESSLY STATED IN SECTION 22.2, THE SITE, THE SERVICES, AND ALL DELIVERABLES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, THAT MESSAGES WILL BE DELIVERED, THAT ANY REVIEW WILL BE PUBLISHED OR RETAINED, OR THAT THE SERVICES WILL PRODUCE ANY PARTICULAR BUSINESS, MARKETING, RANKING, OR FINANCIAL RESULT.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the above exclusions apply to the fullest extent permitted.

23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) Excluded damages. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOSS OF GOODWILL, LOSS OF DATA, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) Cap. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, AND THE SERVICES WILL NOT EXCEED THE GREATER OF (I) THE TOTAL FEES ACTUALLY PAID BY CLIENT TO US UNDER THE APPLICABLE ORDER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED U.S. DOLLARS ($100). FOR USERS WHO HAVE NOT PURCHASED SERVICES, OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

(c) Exclusions from the cap. The limitations in (a) and (b) do not apply to Client's payment obligations, to Client's indemnification obligations under Section 24, to either party's breach of Section 21, or to liability that cannot be limited under applicable law.

(d) Basis of the bargain. The parties agree that these limitations are an essential basis of the bargain and reflect an allocation of risk consistent with the fees charged. They apply even if a limited remedy fails of its essential purpose.

(e) Time limit. Except for claims for nonpayment, no action arising out of these Terms may be brought more than one (1) year after the cause of action accrues.

24. Indemnification

24.1 By Client

Client will defend, indemnify, and hold harmless RaveSeek and its officers, members, employees, contractors, and agents from and against any third-party claim, demand, action, investigation, or proceeding, and all resulting damages, penalties, fines, settlements, and reasonable attorneys' fees, arising out of or relating to:

(a) Client's breach of Section 12 (Review Generation Compliance), including any FTC enforcement action, state attorney general action, or private claim relating to review gating, incentivized reviews, fake or insider reviews, or review suppression on any channel Client controls;

(b) Client's breach of Section 13 (Messaging Compliance), including any claim under the Telephone Consumer Protection Act, a state telemarketing statute, or CAN-SPAM relating to consent, list provenance, or content Client directed;

(c) content, data, claims, or materials Client provides or directs, including infringement, defamation, false advertising, and unsubstantiated claims;

(d) Client's products, services, business operations, licensing, or regulatory status;

(e) Client's violation of applicable law or of any Review Platform, Platform, carrier, or payment processor policy; or

(f) Client's breach of these Terms.

24.2 By RaveSeek

We will defend, indemnify, and hold harmless Client from and against any third-party claim that a Deliverable created by us, used in accordance with these Terms and excluding Client-supplied content and third-party components, infringes a United States copyright or trademark, and we will pay damages finally awarded or amounts we agree in settlement. This obligation does not apply to claims arising from Client-supplied materials, Client's modifications, or combination with materials not provided by us. Our obligation under this Section is subject to the cap in Section 23(b).

24.3 Procedure

The party seeking indemnification will promptly notify the other in writing, give the indemnifying party sole control of the defense and settlement (provided that no settlement imposing liability or admission on the indemnified party may be made without its consent, not unreasonably withheld), and provide reasonable cooperation at the indemnifying party's expense.

25. Non-Solicitation of Personnel

During the term of an Order and for twelve (12) months afterward, neither party will directly solicit for employment or engagement any employee or contractor of the other who was materially involved in the Services, without the other party's written consent. This does not restrict general public job postings or hiring a person who responds to one without targeted solicitation. This Section is not intended to restrict either party's ability to compete or to serve any customer.

26. Force Majeure

Neither party is liable for a failure or delay in performance, other than a payment obligation, caused by events beyond its reasonable control, including acts of God, natural disaster, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labor dispute, governmental action, embargo, failure of the internet or telecommunications infrastructure, cyberattack, denial of service attack, power failure, or the failure, suspension, discontinuation, or policy change of a third-party platform, carrier, or supplier. The affected party will give prompt notice and use reasonable efforts to resume performance. If the event continues for more than sixty (60) days, either party may terminate the affected Order on written notice, and Client will receive a prorated refund of prepaid fees for Services not delivered.

PART III: LEGAL TERMS

27. Notices and Electronic Communications

27.1 Notices to Client

We may give notice by email to the address on Client's account, by posting in the Client portal, or by mail to the address on file. Email notice is effective when sent, absent a bounce. Client is responsible for keeping its contact information current.

27.2 Notices to us

Legal notices to us must be sent to [email protected] and, for notices of breach, termination for cause, or dispute, also by certified mail or nationally recognized courier to:

RAVE SEEK LLC Attn: Legal 17-F Belles Cove Dr, Poquoson, VA 23662

Notice is effective on receipt.

27.3 Electronic records and signatures

You consent to transact electronically with us. Electronic signatures, records, click-through acceptance, and confirmations have the same legal effect as handwritten signatures and paper records under the federal E-SIGN Act and applicable state law. You may withdraw consent to electronic records by written notice, in which case we may terminate the Services.

28. Dispute Resolution, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

28.1 Informal resolution first

Before initiating arbitration or any proceeding, the party raising a dispute will send a written Notice of Dispute to the other party at the address in Section 27, describing the nature of the dispute, the facts, and the relief sought. The parties will negotiate in good faith for thirty (30) days after the Notice of Dispute. This step is a condition precedent to initiating arbitration.

28.2 Agreement to arbitrate

If the dispute is not resolved under Section 28.1, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services, including their formation, interpretation, breach, enforcement, or termination, and including tort and statutory claims, will be resolved by final and binding individual arbitration, and not in court, except as provided in Section 28.5.

28.3 Arbitration rules and forum

Arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules (or, where the claimant is an individual acting for personal purposes, its Consumer Arbitration Rules), before a single arbitrator. The seat and any in-person hearing will be in Poquoson, Virginia, unless the parties agree otherwise or the applicable rules require a different location. Where the amount in controversy permits, the arbitration may proceed on documents only or by videoconference. The arbitrator may award any relief available in court, including injunctive relief and attorneys' fees where authorized by statute or contract, but only in favor of the individual party seeking relief and only to the extent necessary to provide that party relief. The arbitrator's award is final and binding, and judgment may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

28.4 Fees

Filing, administration, and arbitrator fees are governed by the applicable AAA rules. Each party bears its own attorneys' fees unless the arbitrator awards them under applicable law or contract.

28.5 Exceptions

Either party may: (a) bring an individual claim in small claims court if it qualifies; and (b) seek temporary or preliminary injunctive relief in a court of competent jurisdiction to prevent actual or threatened infringement or misappropriation of intellectual property or breach of Section 21, pending arbitration.

28.6 Class action and jury trial waiver

THE PARTIES AGREE TO BRING CLAIMS ONLY IN THEIR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING.

THE PARTIES WAIVE ANY RIGHT TO A TRIAL BY JURY FOR ANY CLAIM THAT PROCEEDS IN COURT.

If the class action waiver in this Section is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court, and the remainder will proceed in arbitration.

28.7 Right to opt out of arbitration

You may opt out of Sections 28.2 through 28.6 by sending written notice within thirty (30) days after the date you first accept these Terms. The notice must include your name, the name of your business, your email address, your mailing address, and a clear statement that you opt out of the arbitration agreement. Send it to [email protected] with the subject line "Arbitration Opt-Out," and by mail to the address in Section 27.2. Opting out does not affect any other provision of these Terms and will not adversely affect your relationship with us.

28.8 Survival

This Section survives termination of these Terms and of any Order.

29. Governing Law and Venue

These Terms and any dispute arising from them are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any dispute not subject to arbitration, or where a party has validly opted out under Section 28.7, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in York County, Virginia, and waive any objection based on inconvenient forum.

Nothing in this Section limits any non-waivable right you may have under the laws of your state of residence.

30. General Provisions

30.1 Entire agreement. These Terms, together with the Order, the Privacy Policy, and any signed amendment, constitute the entire agreement between the parties regarding the subject matter, and supersede all prior proposals, representations, and understandings, whether oral or written. Any purchase order, vendor portal terms, or other document issued by Client is of no effect, and any additional or conflicting terms in it are rejected.

30.2 Amendment. Except as provided in Section 3, these Terms may be amended only by a writing signed by both parties.

30.3 Assignment. Client may not assign or transfer these Terms or an Order, in whole or in part, by operation of law or otherwise, without our prior written consent, which will not be unreasonably withheld for an assignment to a successor in connection with a merger or sale of substantially all assets. We may assign these Terms without consent. Any attempted assignment in violation of this Section is void. These Terms bind and benefit the parties' permitted successors and assigns.

30.4 Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed, and the remaining provisions will continue in full force.

30.5 No waiver. A failure or delay in exercising a right is not a waiver. A waiver is effective only if in writing and signed, and applies only to the specific instance.

30.6 Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, employment, franchise, or fiduciary relationship. Neither party may bind the other, except that we act as Client's authorized agent for the limited purposes of managing accounts and submitting requests Client has authorized.

30.7 No third-party beneficiaries. These Terms are for the benefit of the parties only. There are no third-party beneficiaries, except that our officers, members, employees, contractors, and agents are intended beneficiaries of Sections 23 and 24.

30.8 Interpretation. Headings are for convenience only. "Including" means "including without limitation." No rule of construction against the drafter applies.

30.9 Counterparts. An Order may be executed in counterparts, including electronically, each of which is an original.

30.10 Export and anti-corruption. Each party will comply with applicable export control, sanctions, and anti-corruption laws, including the U.S. Foreign Corrupt Practices Act.

30.11 Survival. Provisions that by their nature should survive termination will survive, including those identified in Section 18.6.

31. Contact Information

RAVE SEEK LLC d/b/a RaveSeek 17-F Belles Cove Dr, Poquoson, VA 23662

General: [email protected] Billing: [email protected] Privacy and opt-out requests: [email protected] Legal notices: [email protected] Telephone: (757) 814-2417 Website: https://raveseek.com

APPENDIX A: Review Program Acceptable Use Policy

This Appendix is part of the Terms and applies to every Client using the Review Program. It may also be delivered separately during onboarding and countersigned.

A.1 The single rule

Every eligible customer gets the same invitation, at the same time, with the same words, and nothing of value is ever offered for a review.

Everything below follows from that rule.

A.2 Permitted

• Inviting every customer, after the service is complete, to leave an honest review.
• Sending the invitation by SMS or email to the customer's own device, after the customer has left the premises.
• Reminding a customer who has not responded, within a reasonable cadence.
• Offering a private feedback option in addition to, and never in place of, the public review invitation, offered to everyone regardless of sentiment.
• Responding publicly to reviews, positive and negative, truthfully and professionally.
• Offering service recovery, a repair, a redo, or a refund to an unhappy customer because it is the right thing to do, as long as it is not conditioned on, requested in exchange for, or contemporaneously tied to writing, revising, or removing a review.
• Displaying reviews on a website using a widget that reflects the complete and unfiltered set of reviews.
• Training staff on service quality and on how to mention that reviews are welcome, without quotas, targets, scripts, or leaderboards.

A.3 Prohibited

• Any survey, star selector, or satisfaction question that decides who receives the public review link.
• Sending review requests only to customers believed to be happy.
• Removing unhappy customers from a review request list.
• Discounts, gift cards, credits, cash, free products, loyalty points, contest entries, or any other consideration offered for a review or a rating.
• Anything of value offered to change or delete a negative review.
• Reviews written by owners, employees, contractors, family, friends, or anyone who did not receive the service, and reviews written by anyone on behalf of a customer.
• Purchased, brokered, or AI-fabricated reviews.
• Staff review quotas, per-employee targets, and leaderboards.
• Asking a customer to name a staff member, mention a product, or include a specific phrase or keyword.
• Review kiosks, in-store tablets, shared devices, and asking for a review while the customer is still on the premises.
• Non-disparagement clauses, gag clauses, or legal threats used to suppress a review.
• Hiding, delaying, or reordering negative reviews in a display widget.
• Any technique intended to evade a platform's detection systems.

A.4 What happens if a violation occurs

We will stop the program, tell Client what we found, and describe the compliant alternative. Client must confirm correction in writing before the program resumes. Repeated or willful violations result in immediate termination for cause under Section 18.4, with no refund, and Client's indemnity under Section 24.1 applies.

A.5 Why this matters

The FTC Rule on the Use of Consumer Reviews and Testimonials carries civil penalties currently up to $53,088 per violation for knowing violations, and a single campaign can generate many violations. The FTC issued warning letters to companies under this Rule in December 2025. Google independently enforces its own policy through automated removal of reviews, public warning banners, and profile suspension, and it expanded its rating manipulation rules in April 2026. A compliant program is slower, and it is the only version that survives.

APPENDIX B: Prohibited Practices Quick Reference

This table is a summary for operational use. It is not legal advice and is not exhaustive. Regulations and platform policies change. Confirm current requirements with qualified counsel.

APPENDIX C: SMS Opt-In Disclosure Language and Client Messaging Template

This Appendix supports Section 5. Use it verbatim next to any form that collects a phone number. Mobile carriers and The Campaign Registry screen the live page during A2P 10DLC campaign review, so the language published here must match what is registered and what actually sends.

C.1 RaveSeek's own opt-in checkbox

Web form checkbox (unchecked by default, never pre-checked, never bundled with the terms acceptance checkbox):

☐ I agree to receive text messages from RaveSeek at the phone number provided, including appointment reminders, service updates, and follow-up about my inquiry. Message frequency varies. Message and data rates may apply. Reply HELP for help and STOP to cancel. Consent is not a condition of purchase. See our Terms and Conditions, Section 5.

Separate marketing checkbox (required as a second, independent checkbox):

☐ I also agree to receive marketing and promotional text messages from RaveSeek. Consent is not a condition of purchase. Reply STOP to cancel.

C.2 Automated reply templates

Confirmation message (first message sent after opt-in):

RaveSeek: You're subscribed. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

HELP auto-reply:

RaveSeek: For help, email [email protected] or call (757) 814-2417. Msg & data rates may apply. Reply STOP to cancel.

STOP auto-reply:

RaveSeek: You have been unsubscribed and will receive no further messages. Reply START to rejoin.

C.3 Rules for every opt-in form, ours and every Client's

1. Never pre-check the box. Consent must be affirmative.
2. Never bundle SMS consent with terms acceptance. They must be separate checkboxes.
3. Never make SMS consent required to submit the form. The form must submit without it.
4. Name the brand explicitly in the disclosure. Generic wording like "our partners" fails carrier review.
5. Link to a live, publicly accessible URL containing the messaging disclosures. Carriers load it. A page behind a login, a 404, or a placeholder will fail campaign registration.
6. Log the consent event: the exact disclosure text shown, the timestamp, the form URL, and the IP address. Retain for at least five years.
7. Do not share the collected number with any other business for its own messaging.

C.4 Client messaging terms template

Every Client running review request campaigns through RaveSeek needs its own live messaging disclosure page on its own domain, registered to its own A2P 10DLC brand and campaign. It does not need to be a standalone page; a dedicated section within the Client's own terms of service, reachable at a stable public URL, satisfies carrier review. The template below is adapted from Section 5 of these Terms for that purpose.

Program description:

{{ CLIENT_BRAND }} sends text messages to customers who have provided their mobile number in the course of doing business with us. Messages include appointment confirmations and reminders, service updates, and, after a completed service, an invitation to leave an honest review of your experience.

We send the same invitation to every customer. We do not screen customers by satisfaction before inviting a review, and we do not offer discounts, gifts, or anything else of value in exchange for a review.

Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to cancel. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. We do not sell your information, and your mobile opt-in and consent data are never shared with third parties for their marketing purposes.

Sample review request message (compliant):

{{ CLIENT_BRAND }}: Thanks for choosing us, {{ FirstName }}. If you have a minute, we'd appreciate an honest review of your experience: {{ ReviewLink }} Reply STOP to opt out.

Why this passes: it identifies the sender, does not ask for a positive review or a specific rating, does not request specific wording or name an employee, offers nothing of value, goes to every customer, and includes opt-out instructions.

Sample review request message (non-compliant, do not use):

Hi {{ FirstName }}! Loved having you. Leave us a 5-star review mentioning Jake and get 10% off your next visit! How was your visit, 1-5?

Why this fails: it requests a specific rating, names a staff member, offers an incentive, and the satisfaction question functions as a sentiment gate. It violates 16 C.F.R. Part 465, the FTC Endorsement Guides, and Google's Rating Manipulation policy simultaneously. We will not build or deploy this template for a Client under Section 12.3 and Section 12.5.

Disclaimer: This document was prepared as a drafting starting point based on publicly available law and platform policy as of August 6, 2026. It is not legal advice, and no attorney-client relationship is created by its use. Laws, regulations, and platform policies change frequently. Have a licensed attorney in your jurisdiction review this document before publishing or relying on it.